In order to provide a professional service to the community both on street and at events, Street Angels aims to ensure that all volunteers are experienced and competent in varying skills relative to both the service delivery and community needs.
All Volunteers are required to attend an interview, carried out by a Community Solutions staff member, at which they will receive a Training and Induction manual which details volunteer duties and responsibilities as well as the policies and procedures relevant to the program.
Street Angels utilise a ‘hands on’ approach to training with the majority of learning and education taking place while on shift, under the supervision of experienced Team Leaders.
Community Solutions staff members are available for debriefing and support following critical incidents or when required by volunteers.
Volunteers are required to complete a probationary period of ten shifts and a minimum of three months service before they are able to become a fully-fledged Street Angels Volunteer.
Street Angels volunteers are encouraged to attain and update their Senior First Aid Certificate through a training course provided twice a year by Street Angels. Volunteers are also required to attend regular training sessions on subjects such as working with Emergency Services, basic drug education, de-escalation and conflict resolution techniques as well as debrief sessions as necessary.
Street Angels is always seeking volunteer feedback about training areas that may require additional attention or may be relevant to volunteers on shift.